---
title: Apology and notification of voluntary recall of certain contact lens care products
description: Voluntary recall of certain Menicon contact lens care products due to manufacturing issues. No health damage reported. Contact for inquiries.
---

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# [Apology and notification of voluntary recall of certain contact lens care products](https://www.menicon.com/corporate/news/apology-and-notification-of-voluntary-recall-of-certain-contact-lens-care-products)

 Written by [Menicon](https://www.menicon.com/corporate/news/author/menicon) | 2018.01.04

We sincerely thank you for using our products.

We have discovered an issue with the manufacturing process of contact lens care products manufactured by our subsidiary Menicon Nect Co., Ltd. We have decided to voluntarily recall the affected lots of these products.

We sincerely apologize for the trouble that this will cause both our customers and other related personnel.

We will make every effort to control and strengthen our quality even further from now on.

## Products affected

|   | Outer box lot No. | Bottle lot No. |
| --- | --- | --- |
| SP Care 120ML | 703131 | 703131 |
| O2 Care (Asia) 120ML | 705091 | 705091 |
| 708091 | 708091 |  |
| MeniCare Soft 70ML | MP17288 | 703061 |
| MP17350 | 703061 |  |
| MP17463 | 707051 |  |

 *Affected products under the name of “MeniCare Soft” are in the size of 70mL ONLY.

 

## For Menicon Distributors and Suppliers

If you found any affected products in your stock, please discontinue selling such affected products to your customer and return them all to Menicon.

## Examples of batch number presentation/ identification

The sterility tests performed for each affected manufactured lot were passed, so the possibility of any damage to health is thought to be extremely small. Furthermore, no reports of damage to health have been received to date.

## Recall start date

4th January 2018

## Inquiries

Any inquiries and concerns regarding the affected products, please contact to

## France, Italia, Poland & Romania

Menicon Pharma SAS  
Boulevard Sebastien Brant, Parc d'Innovation,  
F-67400 Illkirch-Graffenstaden, France  
TEL; +33 (0)3 88 66 81 22  
Mail; [meniconph.cl@orange.fr](mailto:meniconph.cl@orange.fr)  
Monday- Thursday 8.30h – 17.30h Friday: 8.30h – 12.00h  
(Except for Saturday Sunday, National Holiday)

Menicon SAS  
104 rue Martre, Clichy 92110, France  
TEL; +33 (0)1 41 40 19 19  
Mail;[ Serviceclients@menicon.fr](https://www.menicon.com/corporate/news/view/Serviceclients@menicon.fr)  
Monday- Thursday:  
9.00h – 18.00h Friday: 9.00h – 17.00h  
(Except for Saturday Sunday, National Holiday)

## UK

Menicon Limited  
Gatelodge Close, Round Spinney, Northampton, NN3 8RJ UK  
TEL; +44 (0)1604 646 216  
Mail;[ kirstymackie@davidthomas.com](https://www.menicon.com/corporate/news/view/kirstymackie@davidthomas.com) Monday- Friday:8.30h – 16.30h  
(Except for Saturday Sunday, National Holiday)

## Spain

Menicon España S.L.  
C/ Córcega Nº 329, 5º 2ª, 08037 Barcelona, Spain  
TEL: +34 93 272 13 69  
Mail: menicon@menicon.es  
Monday- Thursday 9.00h – 18.30h Friday: 9.00h – 15.00h

## Singapore＆Malaysia

Menicon Singapore Sales Pte. Ltd.  
8 International Business Park, Singapore 609925  
TEL; +65 6411 4777  
Mail; enquiry@menicon.com.sg  
Monday- Friday:9.00h -18.00h  
(Except for Saturday Sunday, National Holiday)

[View full post](https://www.menicon.com/corporate/news/apology-and-notification-of-voluntary-recall-of-certain-contact-lens-care-products)

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